Last updated: 10 August 2026

At Deus Community, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

This website is operated by Deus Community Services, trading as Deus Community.

Registered address: 245 Mill Street, Brierley Hill, Dudley, DY5 2TJ Email: info@deuscommunity.co.uk Telephone: 01215824110

For the purposes of UK data protection law, we are the data controller responsible for the personal information we process about you.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name and contact details, such as your email address, telephone number and postal address.
• Information you provide when making an enquiry or requesting information about our services.
• Information provided when applying for or expressing an interest in our services, employment or other opportunities.
• Information contained in correspondence between you and Deus Community.
• Information about how you use our website, including technical information such as your IP address, browser type and device information.
• Information collected through cookies and similar technologies, where applicable.

Where you provide information about another person, you should ensure that you have their permission to provide their information to us where appropriate.

3. Sensitive and Special Category Information

Because we provide supported living and community-based services, there may be circumstances where we need to process information relating to an individual’s health, care needs, disability or other special category data.

We only collect and use this information where it is necessary and lawful to do so. We take additional care to protect sensitive information and restrict access to authorised individuals who need it for legitimate purposes.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information.
• Provide and manage our supported living and other services.
• Assess and understand individual support needs.
• Communicate with individuals, families, representatives and relevant professionals where appropriate.
• Manage appointments, referrals and service-related communications.
• Meet our legal, regulatory and safeguarding responsibilities.
• Manage our staff, recruitment and employment processes.
• Improve our services and website.
• Maintain the security of our systems, website and premises.
• Keep appropriate records.
• Handle complaints, concerns and enquiries.
• Establish, exercise or defend legal claims where necessary.

We will only use your information where we have a lawful basis for doing so under applicable data protection legislation.

5. Our Lawful Basis for Processing

Depending on the circumstances, we may process personal information because:

• You have given us your consent.
• It is necessary to perform a contract or take steps at your request before entering into a contract.
• We have a legitimate interest in processing the information, provided that this does not override your rights and interests.
• We are required to comply with a legal or regulatory obligation.
• Processing is necessary to protect someone’s vital interests.
• We have another lawful basis permitted under applicable data protection legislation.

Where we rely on consent, you may withdraw your consent at any time.

6. Sharing Your Information

We may share personal information where this is necessary, lawful and appropriate to provide our services or meet our legal responsibilities.

This may include sharing information with:

• Individuals and their authorised representatives.
• Family members or advocates where appropriate and permitted.
• Health and social care professionals.
• Local authorities and other commissioning or referral organisations.
• Regulatory and safeguarding bodies.
• Professional advisers and service providers who support our organisation.
• IT, hosting, communications and other technology providers.
• Law enforcement or other public authorities where we are legally required or permitted to do so.

We do not sell your personal information.

Where we use third-party organisations to process personal information on our behalf, we take appropriate steps to ensure that they protect the information and only process it in accordance with our instructions and applicable law.

7. Keeping Your Information Secure

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people who have a legitimate reason to access it, and we maintain appropriate procedures for handling confidential information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, safeguarding and reporting requirements.

The length of time we keep information will depend on the type of information and why we hold it.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve the user experience.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

10. Third-Party Websites

Our website may contain links to websites operated by third parties. These websites have their own privacy policies and terms, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how we use your information in certain circumstances.
• Object to certain types of processing, including processing based on legitimate interests.
• Ask for your information to be transferred to another organisation where the right to data portability applies.
• Withdraw consent where we rely on consent to process your information.
• Complain to the Information Commissioner’s Office if you believe your information has not been handled appropriately.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement of a parent, guardian or other person with legal responsibility, where required.

Where our services involve supporting younger people or adults with particular support needs, we take appropriate steps to ensure that personal information is handled lawfully, respectfully and in accordance with safeguarding and data protection requirements.

13. International Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data protection practices.

Any updated version will be published on this page with the relevant “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:

Deus Community Email: info@deuscommunity.co.uk Telephone: 01215824110 Address: 245 Mill Street, Brierley Hill, Dudley, DY5 2TJ

16. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO) Website: https://ico.org.uk/ Telephone: 0303 123 1113